Coronavirus

Some useful information for your trip


Here's all the information you need for your trip.
Please do not contact us by phone: due to the Covid-19 emergency, waiting times may be very lengthy.
Thank you in advance for understanding.


Flights


Has your trip been cancelled or are you unable to leave?
If your trip has been cancelled, access our reserved area and ask for the refund through the dedicated Request Assistance form, remembering to select the "ASSISTANCE CONCERNING THE CORONAVIRUS" box.

Here's how you will be refunded.

According to the Italian law which regulates the Coronavirus emergency (Law no 27, Art. 88, dated 24 April 2020), the refund will be made by providing a Voucher that you can use for your next trip.
In some cases, airline policies do not allow us to provide refunds via Vouchers. In that case we will offer alternative solutions or you will be redirected to the airline.
Please remember that costs related to the purchase of accessory services such as - by way of example and not limited to – an insurance policy or ancillary guarantees are not refundable.
We reserve the right to withhold appropriate operating expenses up to a maximum of €55.00 (pursuant to art. 41 section 6 of L. Decree 62/2018).
We apologize for the wait: we are experiencing a huge workload in emergency circumstances; the emergency regulations also impose restrictions on staff in the workplace and establish activities in smart working mode, causing further delays in responding to requests.

Do you want to cancel your trip?
We are well aware that this emergency has affected the travel plans of thousands of our customers who are unable to travel.
Access our reserved area and ask for the cancellation through the dedicated Request Assistance form, remembering to select the ASSISTANCE CONCERNING THE CORONAVIRUS box.

Here's how you will be refunded.
According to the Italian law which regulates the Coronavirus emergency (Law no 27, Art. 88, dated 24 April 2020), the refund will be made by providing a Voucher that you can use for your next trip.
In some cases, airline policies do not allow us to provide refunds via Vouchers. In that case we will offer alternative solutions or you will be redirected to the airline.
Please remember that costs related to the purchase of accessory services such as - by way of example and not limited to – an insurance policy or ancillary guarantees are not refundable.
We reserve the right to withhold appropriate operating expenses up to a maximum of €55.00 (pursuant to art. 41 section 6 of L. Decree 62/2018).
Remember: If your trip has NOT been restricted by Covid19 emergency regulations, the normal cancellation rules set out in the Terms and Conditions may apply.
We apologize for the wait: we are experiencing a huge workload in emergency circumstances; the emergency regulations also impose restrictions on staff in the workplace and establish activities in smart working mode, causing further delays in responding to requests. <


Hotels


PLEASE NOTE: If you have received a communication regarding your file via Email, please carefully follow the instructions you have been given. If you haven't received the email, but you have an active Hotel file, check your spam folder as well.

Has your reservation been cancelled or do you want to cancel your file?
If your file has been cancelled or you are unable to leave because of Covid-19, access our reserved area and ask for the refund through the dedicated Request Assistance form, remembering to enter COVID-19 as the reason.
Upon receipt of the request, we will open negotiations with the provider of the purchased service who will assess the applicability of the request.

Here's how you will be refunded.

According to the Italian law which regulates the Coronavirus emergency (Law no 27, Art. 88, dated 24 April 2020) we have chosen to give you three possibilities:
  1. Full refund with non-nominative Vouchers (without restrictions) worth 100.00 euro each, plus any remaining balance, valid for 12 months
  2. Full refund with single Nominative Voucher (in the name of the file holder), valid for 12 months
  3. Financial reimbursement, which will be made in the same way as you paid for the booking, net of management costs

All additional services, warranties and insurance policies will not be refunded.

Remember: If your trip has NOT been restricted by Covid19 emergency regulations, the normal cancellation rules set out in the Terms and Conditions may apply.

We apologize for the wait: we are experiencing a huge workload in emergency circumstances; the emergency regulations also impose restrictions on staff in the workplace and establish activities in smart working mode, causing further delays in responding to requests.

Thank you again for your patience at such a difficult time.  

Updated: 11/05/2020 
Country
Language
Currency

For assistance and reservations


flights@lol.travel
hotel@lol.travel

24/7 customer support


You still have 10 minutes

We can reserve you these deals for a limited time, so hurry up! At the end of the available time, prices could increase or no longer be available.

Refresh results

There may be new offers available for you! Refresh the results to see the latest prices and availability.

Urgh! ....we've hit a problem.

Try searching again, or choose a new destination for your trip.
Access with a click:
or
Have you forgotten your password?
Book your first holiday on loltravel to access the best hotel offers just for you. Forever.
Your flight and hotel reservation tickets always at hand. Find them quickly and share them with your fellow passengers.
An area dedicated to you to manage your reservations to view, change them and request information.
A customer care centre with the answers to your queries. Make simple reservations and depart without worry.
Register in a click
or
Manage your reservation:
Enter the PNR (loltravel order no.) and email used to make the reservation:
    For each reservation you can:
  • View the status of your hotel reservations
  • Delete hotel reservations you have already paid for
  • Confirm and pay for the “blocked price” reservations
  • View the status and details of your flights
  • Print off your electronic flight tickets
  • Communicate with us
Back
Have you forgotten your password?
Enter your email and we will send you a link to reset the password.
Back
We have sent you an email
Check your mail box and click on the link to reset the password.
Back
You are almost there!
We have sent you an email.
We need you to confirm your email address to enable your reserved area.
I did not receive it Back