advises the consumer that it acts exclusively as an intermediary for all the services offered. The provision of a scheduled flight cannot be construed as the organisation of a tourist package and as such it is disciplined by the terms and conditions for a single service as evidenced below. We recommend that you study carefully the conditions of passenger and baggage transport of the airline selected.
acts exclusively as an intermediary for products and/or services.
The booking and/or combination of flights and of different products and/or services provided by lol.travel is entirely at the client's discretion, who as such assumes every responsibility arising from the combination of said services.
is in no way responsible for the incorrect insertion of users' personal details during the booking process. The user is, therefore, responsible for the consequences arising from mistakes of insertion. Specifically relating to FLIGHTS, lol.travel acts simply as an intermediary for the airlines in the sale of flight tickets. The price is not confirmed until the emission of the flight ticket. lol.travel is in no way responsible for the obligations imposed on the suppliers of the individual products and/or services, but is responsible exclusively for those arising out of its role as an intermediary and in any case within the limits set by the law and regulation of articles no. 1, n. 3 and n. 6, from 17 to 23, from 24 to 31 of Law 27/12/1977 no. 1084 ratified and implemented by the international convention relating to travel (CCV) signed in Brussels on 23.4.1970 (limited to those parts of the provisions which do not refer to the contract for the sale of tourist packages and up to its repeal by Art. 3 of the Law 79 of 23 May 2011 - Code of Tourism) and by arts. 51, II comma, 62 and 65 of the Law 21 February 2014, n. 21 Activating the directive 2011/83/UE on consumer rights, limited to the service of passenger transport.
lol.travel, as the intermediary, is not responsible for the partial or total cancellatoin of journeys, stays or other products and/or services which are part of the contract concluded between the passenger and the supplier of the relevant products and/or services. Clients declare and guarantee to indemnify lol.travel, as well as subjects linked to and controlled by it, its representatives, employees, collaborators as well as its partners from any claims for damages, including legal costs, that may arise against them in relation to the use of products and/or services acquired in this section of the site. The baggage allowance is never guaranteed by lol.travel and must be checked directly with the airline, which can, at its discretion not include it in the price of the ticket. In this case it is necessary to check directly with the carrier what to do in order to be able to load hold baggage. Authorisation and indications depend upon the airline. Pursuant to the law, clients indemnify lol.travel for eventual delays, damages or losses linked to transportation, cancellation of flights or other inconveniences attributable to the airlines' responsibility, also pursuant to the Regulation 261/04/EC which establishes common rules in the matter of compensation and assistance for passengers in the event that boarding is refused, of cancellation of the flight and of extended delays.
Flight segments must be used consecutively, the non-use of any of this segment can determine the automatic cancellation of the travel itinerary.
Power to request documentation by lol.travel
lol.travel reserves the right to request the necessary documentation that confirms the identity of the subject who has made the reservation, the owner of the credit card, as well as the beneficiaries of the services acquired.
The documentation will be requested within travel start date with lol.travel and could be done by phone and/or email.
In the case the information and documentation is not provided by the interested parties within travel start date with lol.travel, Easy Market will have the right to cancel the reservation, applying a penalty equivalent to 100% of the value of the reservation.
It is possible to purchase a scheduled flight on lol.travel with the following credit cards: American Express, Diners, Visa, Mastercard and all the prepaid cards which are part of the Visa Electron circuit as long as they are enabled for online payment. Credit card payments are in line with the high security standards guaranteed by SSL (secure socket language) cryptographic technology. An automatic anti-fraud system intervenes in every transaction to intercept any frauds and to protect our systems. In the event that a valid reservation is mistakenly blocked by the anti-fraud system, passengers will be advised that the booking was not finalised and our customer services will provide alternative solutions in order to finalise payment. In these cases lol.travel cannot guarantee that that the price will remain the same nor that the reservatoin will not be cancelled by the airline.
The total price of the reservation includes, in addition to the final flight price, the services selected by the customer and management fees.
Management fees are always showed before the payment and they are non-refundable by lol.travel to the customer. The amount charged corresponds exactly with the total price of the reservation and is accepted by the customer at the end of the booking process.
Information present on lol.travel
The intermediary undertakes to take every reasonable care to ensure that the information contained in the site and relating to the services offered are accurate and up to date. However, the information contained in the site is provided by third parties. As such, within the limits established by the applicable law the intermediary cannot be held responsible for their accuracy.
It is the consumer's responsibility to ensure that he/she has the identity documents, visas, sanitary requirements valid and necessary to enter the countries covered by the itinerary, it is his/her exclusive responsibility to respect all of the laws and regulations of the departure, transit and arrival nations. lol.travel declines any responsibility for problems arising from a consumer's failure to respect any of these requirements.
At the time of check-in, the carrier may request the entry of the passport details; the passport must be produced also at the departure airport.
During the booking phase it is particularly important to pay attention when completing the fields relating to names and surnames, which must correspond exactly with those on identity documents.
The carrier can only accept and board the passenger whose name is printed on the ticket.
There is no right to any refund in the event that boarding is denied for failure to present the required documents or for having invalid documentation. The passenger has sole responsibility for possession of the required documentation.
For information on the documents requested for entry into individual countries we suggest that you consult the website of the Ministry of Foreign Affairs prior to purchase.
Ticket collection, check in and boarding
For ticket collection and check in formalities passengers should present thmselves directly at the relevant desks in the airport with their identity document valid for boarding. It is advisable to go to check in at least 2.5 hours prior to the departure of the flight to finalise check in procedures. For passengers transiting in or travelling to the United States we strongly suggest arriving at check in at least 3 hours prior to the flight departure. The reservation shows the departure time of the flight. In the event that a passenger does not arrive in time at the check in desk or at the boarding gate, or is not in possession of the correct documentation or is denied travel, the airline will not be able to accept or board the passenger and will not be able to delay departurelol.travel declines any responsibility relating to the above since the sole responsibility for damages and costs arising out of a failure to respect the above requirements lies with the passenger.
Electronic ticket (e-ticket)
An electronic ticket is sent automatically to the airline/carrier and is identified by a booking code called PNR (Passenger Name Record) which is communicated at the moment the booking is confirmed in a confirmation email sent to the email address indicated by the client during the booking process. We remind you that flight tickets are valid for a year from the date of issue. The expiration of this period makes it impossible to use the ticket and/or to apply to it any type of variation and/or refund.
Seat assignment (optional service)
In case you choosed our seat assigment service, our Customer Care will manage it in accordance to your request, if possible and seats are available. If the airline will apply an extra cost, our team will inform you about the price before proceeding and you will be able to decide if you want to go ahead or not. Our seat assigment service is not refundable.
In case you didn't select it during the booking process and would like to add it now, please write firstname.lastname@example.org
Meal selection on board (optional service)
If you have contracted the on-board meal selection service, once you have completed your booking, your request will be forwarded to the airline.
Please note that the following provisions apply:
- - Availability of the selected meal may not be guaranteed and alternatives may vary depending on the airline.
- - Special meal requests are only made for flights where meals are offered on board; for short duration flights (less than 4 hours), meals are not normally included.
- - The service charge refers to an administrative fee charged by the travel agency.
Selection of different classes
Confirmation of passenger accommodation in Business, First or Premium Economy class may sometimes require reconfirmation by the carrier, subject to availability and/or the relevant combination.
Given that lol.travel is unable to guarantee confirmation of the class of fare requested at the time of booking if this is different or higher than Economy Class, we invite you to check that the class of travel requested is confirmed and guaranteed by the airline.
Terms and Conditions of reimbursement for airline bankruptcy
See terms and conditions of the service
Flexible ticket guarantee (optional service)
See terms and conditions of the service
CANCEL FOR ANY REASON WARRANTY
See terms and conditions of the service
The purchase of the Pagosubito service from Ritardoaereo.it is optional. The service can only be activated by following the instructions at the following link:
The cost of the Pagosubito service of Ritardoaereo.it is non-refundable once purchased.
SMS booking number (optional service)
If you have purchased our service, we will send you an SMS with your booking number directly to the phone number registered at the time of booking and you can enjoy the convenience of travelling offline. No information regarding flight updates and/or delays will follow. Please note that lol.travel will not be held liable in any way in the event of inefficiency on the part of the telephone company. If you have not already purchased the service and wish to add it, request the service from your reserved area. The service is non-refundable.
Changes and Cancellations
Tickets are non-transferable. For this reason name changes are never allowed. Please ensure, therefore, that names are inserted correctly during the booking process and are exactly as indicated on your ID document or passport.
A penalty fee set by the airline and/or service supplier according to its published policy is applicable for any change of date or route after a ticket has been issuedl. This may vary according to when a variation is requested. This fee is in addition to any possible supplement to revised ticket price. All requests for changes must be sent via e-mail to email@example.com
.Once your request has been received, we will check whether changes are allowed with the ticket you have purchased. If changes are permitted we will advise you via e-mail of the total fees applied by the airline and wait for your acceptance via e-mail before actioning any changes.
In addition to these penalties, an agency fee of €55,00 per booking will be charged for each change.
If during the booking process you have purchased the "Premium Assistance" service package, you do not have to pay lol.travel agency fee, but only the penalty penalty fee set by the airline.
In case insurance is included in your reservation, the amount considered by Filo Diretto will be the one on your confirmation email. If you change your ticket, the insured amount will not change unless you will require it at time of modification.
All cancellation requests must be communicated via e-mail to the following address: firstname.lastname@example.org
We would advise that many ticket prices are subject to cancellation fees and in some cases tickets are non-refundable.
The airline and/or supplier are responsible for the authorisation of any refunds and for the time taken for these to be made. Once we have recevied your request, we will advise you via e-mail of the fees applicable by the airline and will await your acceptance via e-mail before proceeding to cancel your ticket and to request a refund.
In addition to these penalties, an agency fee of €55,00 per booking will be charged for each cancellation or refund request.
If payment was by credit card the amount will be credited directly to the credit card used to make the booking. We would clarify that the agency fees and any insurance policy are never refundable.
Passengers under 18 years may not be boarded if not accompanied by both parents.
What to carry on board
For security rules relating to hand luggage passengers can sonxult the website Enac and find all relevant information.
In case of disservice
case of disservice you can refer to the Passenger Charter available on the ENAC
lol.travel reserves the right to retain adequate management costs up to a maximum of € 55.00 (as required by the mandate ratio established between lol.travel intermediary agency and the end customer, articles 1719 and 1720 cc) for the following purposes in the after -sales phase and at the request of the end customer: involuntary changes, voluntary reimbursements, involuntary reimbursements, refund and use voucher provided by the airlines pursuant to Art88bis of the "Cura Italia" decree.