You have a reservation: send us a request through your reserved area MY BOOKINGS. Your request will be dealt with as soon as possible and you will avoid telephone waiting.

You don't have a reservation yet: send us a new request indicating as much information as possible.


Telephone number: 14158016673
Call cost: cost of a call to a landline number
Active from Monday to Sunday, 24 hours a day.
Customer support is available in Italian, English, Spanish.


By filling out the form below, you can report illegal content such as hate speech, terrorist or discriminatory content.

Do you need assistance?

Through this form you can get in touch with one of our operators who will respond as soon as possible.
Please note: if you have made a reservation, use this form only for the recovery of the Reservation Number, Email, Telephone Pin. All other requests must be made through My Bookings

Please enter below the email where you would like to be contacted.

Would you like to make a Report?

Through this form you will be able to report illegal content such as unlawful incitement to hatred or unlawful terrorist content and discriminatory content, or content that the applicable regulations make unlawful in view of the fact that it relates to illegal activities. To submit reports, requests for clarifications and information for reporting under Regulation (EU) 2022_2065, please complete the following form:
In the space below, please provide a sufficiently reasoned explanation of why you believe that the information in question constitutes illegal content, giving a clear indication of the exact electronic location of such information, such as the exact URL address(es) and, if necessary, additional information enabling the illegal content to be identified appropriate to the type of content and the specific type of information storage service, and finally confirm your good faith belief in the accuracy and completeness of the information and statements contained therein.
EMAIL: in this space please enter your e-mail address. We will send you, without undue delay, an acknowledgement of receipt of the report and following this notification we will also notify you of the decision regarding the information to which the report relates and provide you with information on the available avenues of redress in relation to that decision.

For assistance and reservations

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Manage your reservation:
Enter the PNR (loltravel order no.) and email used to make the reservation:
    For each reservation you can:
  • View the status of your hotel reservations
  • Delete hotel reservations you have already paid for
  • Confirm and pay for the “blocked price” reservations
  • View the status and details of your flights
  • Print off your electronic flight tickets
  • Communicate with us